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Delivery & Returns

National (UK Mainland)

Premier Pagodas is the sole distributer of Pagodas and African huts for the outdoor living experience in garden products within UK, East Africa and the Caribbean. The mail order business is supplying to customers in the UK using a lead-time plan of 30 days from the date of purchase. This meant that we were being more reactive to customer engagement, we decided therefore to boost our presence and sales by exhibiting our products at our local garden centre which attracts hundreds of visitors and this has been a success. We are able to deliver all over the UK with reduced lead-time, which is dependant on how prompt orders and payments are processed.

International

Premier Pagodas wants to launch its products to the East African region in particular Uganda and Kenya as our origins are from East Africa. Since starting out as a small construction organisation in 1984 we want to diversify and venture towards distribution of landscaping products.

Payment term:                 40% deposit in advance and balance paid prior to shipment

Lead-time:                       30 days after down payment received

Validity:                            30 days from date of purchase

We want you to be pleased with your purchases. We fully comply with the Distance Selling Regulations, which gives consumers buying online the right to return goods if damaged in transit / faulty or incorrect goods supplied.

If you're not satisfied with your purchase for the following reasons (damaged in transit or faulty item), simply let us know via email or call us direct within 60 days of purchasing the item and in return an email will be sent with an attached form to complete and a goods return code for reference, we will then arrange for collection. We'll give you a complete refund including any standard cost of delivering the items to you.